Build Customer Relationships With WhatsApp Business CRM

What we can do?

We have been in digital marketing in Malaysia for more than 20 years. As such, we have the industry know-how to help you promote your business with more impact at the lowest cost.

Broadcast more Images and Video!

We are the only Whatsapp marketing provider who can broadcast video or image with caption per message. How about topping that with icy long text?

Localised Sender ID

We use real local numbers for your own country. For example 60 for Malaysia, 65 for Singapore, 62 for Indonesia, etc.

Team Inbox

Manage Sales and support from one interface


Big Industries are capitalising on Whatsapp Business

Whatsapp Business is the optimal solution if a business wants to interact with a large audience on WhatsApp platform around the world.

Banks, airlines, media and tourism companies have all benefited using WhatsApp Business API. They reach and connect better via functions such as:

  • Programming details – Many media companies are using WhatsApp Business especially in connection with pay-per-view programmes. Users can check and make payment via links sent through WhatsApp.
  • Hotel reservations – As WhatsApp is platform and telco independent, travellers can receive their hotel bookings and confirmation even when they are in other countries. This real-time information and communication help hotel operators provide instant updates.
  • Flight booking and information – Several airlines have started using WhatsApp not only for booking and checking of flights but also for check-ins, flight modifications and other vital functions.
  • Banking and financial institutions – Security has often been a concern but with end-to-end encryption, banks have taken WhatsApp in interacting with their customers allowing them to communicate with chatbots.
  • Health organisations – Agencies like the World Health Organization has started using this platform for real-time updates such as the case in the COVID-19 pandemic.

Skip the technical part and start using our user-friendly dashboard


Introduction to Whatsapp Business API and its applications

Any application can now send and receive data from and to WhatsApp Business, including messages, media files, and contact information, thanks to the WhatsApp Business API.

As a result, the API may be a very effective tool for companies looking to get the most out of WhatsApp and fully integrate it into their operations so that they can engage with clients and keep track of their data and messages. For instance, you can set up the API such that it automatically transmits contacts and messages from WhatsApp to HubSpot or Zapier or any inhouse CRM systems.

Hubspot Integration

hubspot integration

Integrate your Whatsapp business with Hubspot by allowing in-app notifications for incoming WhatsApp notifications, as well as Reading and Replying messages within Hubspot. Just click on “Display the Chat” button to access all the WhatsApp features including receiving and sending messages and templates, voice notes, and even attachments.


Zapier Integration


Start by creating a ZAP and then Choose your trigger app and event. Select Webhooks by Zapier. Then Under ‘Choose Action Events’, select ‘POST

Choose Action Event: POST : Fire off a single POST request as a form of JSON.


WhatsApp Business API Use Cases

Shopping and retail with WhatsApp business

Connecting to your customers in retail is easier than ever. Now you can communicate with them about promotions, new launches, special discounts and many more, all within the control of your own WhatsApp interface.

Easily get your customers’ consent

After your users come in from the landing page, provide the button to ‘WhatsApp Us Now’. This means they give you consent to reach out. It beats all former types of them subscribing. And this is instant and fast too.

Image and Video Interaction

image tree

It is a no-brainer that customers react more positively via images. When you can send and connect pictures and videos to them, the call-to-action becomes more responsive. Memes and Text Jargons make your messages more personalized as well.

Flash sales promotions


As WhatsApp gives you real-time notification features, you can stream flash or hourly sales to your customers. This has been the platform of choice for many top e-commerce sites especially with hour-specific promotions (which will differ between different time zones).

Reach your customers at specific locations

location marketing

Connect to your customers at a specific location for certain short-term promotions. With real-time and instant notifications via WhatsApp Business, retail of perishable goods, livestock and food can clear inventory quicker.

No more email subscriptions

Instead of asking your customers to use email notifications, WhatsApp gives you a whole new tool by subscribing to mobile messaging. After all, they do have a higher rate of being read than emails and other communication tools.

Integrate with Facebook

Your reach now transcends across more platforms and with Facebook, this is seamless (as they are the same company). Besides, the WhatsApp logo is easily recognized and identifiable by your customers.

Modern marketing campaigns

WhatsApp Business provides you new ways for your campaign. It can be a slogan, a storytelling competition or a post-and-win contest, you get instant participation. You no longer need to launch a contest, wait for a post or email submissions, judge and award winners.

Hotlines and Support

Being able to send personalized messages (direct to the recipient), you can now connect (or reconnect) with some who have not used your service for some time. This makes them remember that you remember them.

Invoke former customers

You can provide a channel for instant customer service or technical support. Since it supports rich media, your customers can communicate with images, videos and other forms and they can do this instantly.


Millennials are very accustomed to taking images and posting them on social media. As this is common user behaviour, it should be incorporated into your campaigns. With WhatsApp, the possibilities can be limitless.

All they need is the device, capture the moment and send. In return, you get their consent to opt-in and contact information as well.

  • CSR Campaigns – No Littering, anti-pollution, bribery or helping the homeless.
  • Branding – Users submit images that bear the logo or brand of the product.
  • Specific Messaging – Images or videos that depict the brand message of your company.

We can assist you to get your official WhatsApp Business API account

You can use the API token or Key to integrate WhatsApp with your own CRM after getting the WhatsApp Business API account from us.
We are always here to assist you with the integration, our developers are always here to answer your questions.

We are right here to help you to get onboard with Whatsapp API connection

TwoWayAI is a complete WhatsApp CRM System with these prominent features:

  • Livechat support with multiple agents in one single platform.
  • Automate notifications and updates
  • Automate customer queries with AI Chatbot, 247
  • Broadcast promotional messages to up to large group of users or customers in one go

Signup for trial account at https://my.TwoWay.Ai. No credit card required, just scan your whatsapp and automate your Whatsapp Business

(Twoway.AI is an End-to-end Encryption system)

Enterprise-grade security and reliability, powering over 1200 clients worldwide

Start Right Away with just one QR Scan

No application forms or approval from us, just click here and fill in your mobile number then create your password. Of course, you may click on the whatsapp icon to get live assistance from us.

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